By accessing our website or placing an order, you agree to be bound by the terms set out below. If you do not agree, you must not use this website. These terms apply to all purchases made through our website or in person at our warehouse or events.

• We / Us / Our: Creative Native Foods Pty Ltd (ABN [insert ABN])

• You / Your: Any person or business using our website or purchasing from us.

• Goods: Products listed for sale, including food items, gift cards, and merchandise.

• Website: creativenativefoods.com.au and all related subdomains.

• All prices are in Australian Dollars (AUD) and include 10% GST unless otherwise stated.

• Payment must be made in full before your order is processed.

• We accept Visa, Mastercard, American Express and PayPal via secure payment gateway.

• A tax invoice will be provided upon purchase.

• We deliver Australia-wide. For international enquiries, contact sales@creativenativefoods.com.au.

• Shipping charges are calculated at checkout and depend on weight, destination and delivery method.

• Orders are dispatched within 1–2 business days unless otherwise advised.

• Ownership and risk transfer to you upon dispatch from our premises.

Biosecurity Compliance

Some native food items may be restricted from delivery to certain states (e.g. WA, TAS, NT) due to biosecurity laws. We comply with all applicable legislation. If your order is affected, we will contact you to arrange a substitute or refund.

• We do not offer returns for change of mind.

• If goods are damaged, faulty or incorrect, you are entitled to a replacement or refund under Australian Consumer Law.

• Claims must be made within 30 days of delivery with supporting photos.

• Refunds will be processed using the original payment method.

• Our products come with guarantees under the Australian Consumer Law.

• We limit our liability to the extent permitted by law, including to the replacement or refund of faulty goods.

• We are not liable for indirect, incidental, or consequential loss.

• All content on this website (including text, images, recipes, designs, and logos) is the property of Creative Native Foods or used under licence.

• You may not reproduce, modify, transmit, or use our content without written permission.

• If you submit content (e.g. reviews, photos, comments), you grant us a non-exclusive, royalty-free licence to use, reproduce and share it for promotional purposes.

• We reserve the right to moderate or remove content that is inappropriate or offensive.

By using our site, you consent to our collection and use of personal information in line with our Privacy Policy.

• We may use third-party providers (e.g. couriers, payment gateways). Their terms and privacy policies apply in addition to ours.

• We are not liable for loss or damage caused by third-party platforms.

• These terms are governed by the laws of South Australia.

• Any disputes shall be resolved in the courts of South Australia.

We may amend these Terms & Conditions from time to time. The latest version will be posted on our website. Your continued use of the website constitutes acceptance of any updates.