FAQs

We deliver across Australia. For international orders, please contact sales@creativenativefoods.com.au to arrange shipping.

• At Creative Native, we prioritise prompt dispatch for all retail orders:

  • Express orders: Placed before 10 am ACST – shipped the same business day.
    Placed after 10 am ACST – shipped the next business day.

  • Standard orders: Shipped within two business days.

  • Frozen produce: Shipped Monday to Wednesday only to avoid weekend transit delays. For example, a frozen order placed on Thursday will dispatch the following Monday.

  These guidelines ensure your items—especially frozen products—arrive in the best possible condition.

We offer three shipping options depending on the type of products in your order:

Standard Shipping (3–6 days)

• Suitable for dry or shelf-stable products only.

• Estimated delivery within 3–6 business days.

• Shipping fees range from $12–$22 depending on weight and location.

Express Shipping (2–3 days)

• Recommended for non-perishable items that need faster delivery.

• Shipping fees range from $15–$25 depending on weight and location.

Perishable Shipping – Includes Ice & Insulation (Express or Overnight)

• Required for frozen and chilled products.

• Includes insulated packaging and ice to help keep items cold during transit.

• Shipping fees range from $23–$70 depending on weight and location.

• If your frozen products arrive defrosted and you selected this option, we’ll replace the items free of charge.

⚠️ If you order frozen or chilled items and select Standard or Express Shipping, your order will be sent entirely at your own risk. No refunds or replacements will be provided for products that arrive defrosted or spoiled.

Yes! You can collect your order free of charge from our Adelaide warehouse in Hindmarsh. Simply select in-store pickup at checkout, and we’ll have your order ready for collection during business hours.

• Yes—we offer free delivery within the Adelaide metropolitan area for qualifying postcodes on orders of $150 or more. To check eligibility, simply enter your postcode at checkout—the system will automatically display the free delivery option if your area is covered.

• Alternatively, you’re always welcome to choose free in-store pickup from our Hindmarsh warehouse when placing your order.

Frozen and chilled products are shipped only on Mondays, Tuesdays and Wednesdays to reduce the risk of weekend delays.
Orders are packed with ice and insulation and sent via our Perishable Shipping option (Express or Overnight).

If you order frozen or chilled products but do not select the Perishable Shipping option, your order will be shipped at your own risk.

Creative Native Foods will not issue refunds, replacements, or credits for any products that arrive defrosted or spoiled.

Choosing the Perishable Shipping option ensures your order is insulated, protected, and eligible for replacement if affected by transit delays.

Australia enforces strict biosecurity laws to protect its unique ecosystems from pests and diseases.

One of the biggest threats is Myrtle Rust—a fungal disease that attacks plants in the Myrtaceae family (e.g. Lemon Myrtle, Anise Myrtle, Cinnamon Myrtle, Geraldton Wax, Riberry, Strawberry Gum and Peppermint Gum). Myrtle Rust isn’t harmful to people or animals, but it can devastate native plants and biodiversity.

Where and Why Restrictions Apply:

• Myrtle Rust is widespread on Australia’s east coast. To prevent its spread into rust-free states (SA, NT, WA & TAS), farms and distributors must:

  • Monitor crops for disease signs.

  • Hold harvested material for a required period.

  • Obtain clearance and a Plant Health Certificate from their state’s biosecurity authority.

This process can be complex and costly, which is why many native food businesses (including us) apply a simple shipping ban on fresh or dried Myrtaceae products to these states.

Example of the Complexity: Even if Geraldton Wax is grown in WA (a rust-free state) and later stored in SA (also rust-free), it cannot legally be sent back into WA. The biosecurity chain is broken once it leaves WA, and re-entry would require new certification. This level of complexity is a big reason we currently use state-based bans for most retail-sized shipments.

What Is Still Allowed:

• Processed products—like essential oils, extracts, jams, syrups, or spice blends—are exempt, as they don’t contain viable plant material.

• Local supply is still possible in affected states:

  • Products grown and processed within the same state can be legally sold there.

  • Food service or manufacturing orders may be eligible for compliance pathways and clearance on a case-by-case basis—please contact us to discuss larger quantities.

Our Current Approach:

• We segregate stock by state and avoid cross-border movement of restricted items.

• QLD, NSW, and VIC can share stock freely as these states all manage Myrtle Rust internally.

• We’re actively working with accredited growers and partners to develop national supply pathways so Myrtaceae products can be available Australia-wide in the future.

Before You Order: Please check your state’s restrictions or contact us for clarification. By respecting these rules, you’re helping preserve Australia’s native landscapes for generations to come.